It's simple - we want you to be 100% satisfied with all your purchases from Artisan Design Group UK, so we offer a no quibbles, 30 day money back guarantee.
If you are not happy with any item, simply return it to us in the original packaging within 30 days for a refund. The refund will be processed using the same payment method as the original order - for legal reasons, we cannot put the refund onto a different card.
It would be helpful to let us know if we have failed to describe the product accurately, but it is equally fine to just change your mind.
If it is more than 30 days since you received your order, then we can still process a refund, but you will receive a gift voucher code rather than a payment refund.
For damaged or faulty goods, please contact us BEFORE sending an item back as we don't want you to incur postage charges if it can be helped. Click here to send us an email, or call us on 01922 610771 during office hours. Please quote your order number.